1. Information We Collect
When you contact us through our website, request a consultation, or communicate with us, we may collect information such as:
- Your name
- Phone number
- Email address
- Company or organization name
- Information about your business requirements
- Details you provide regarding your Odoo implementation or other services
- Any other information you voluntarily provide to us
We may also collect limited technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and general website usage information, where applicable.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and requests
- Understand your business and Odoo requirements
- Schedule consultations and demonstrations
- Prepare proposals and quotations
- Provide implementation, customization, migration, integration, training, and support services
- Communicate with you regarding services you have requested
- Improve our website and services
- Maintain business and service records
- Protect the security and integrity of our website and systems
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted by applicable law.
3. Information Submitted Through Our Contact Form
When you submit information through our Contact Us form, the information may be recorded in our internal customer relationship management (CRM) system.
This allows our team to manage enquiries, follow up with prospective customers, understand requirements, and provide appropriate services.
Please do not submit passwords, financial account credentials, government identification numbers, or other highly sensitive information through our website contact forms unless we specifically request it through an appropriate secure channel.
4. How We Store Your Information
Information collected through our website may be stored and processed using our business systems, including our Odoo-based CRM and related infrastructure.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based system can be guaranteed to be completely secure.
5. Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers or technology providers where reasonably necessary to operate our website, manage customer enquiries, provide services, maintain infrastructure, or comply with legal obligations.
Where third parties process information on our behalf, we seek to use appropriate safeguards consistent with applicable requirements.
We may also disclose information where required by law, legal process, court order, or a lawful request from a competent authority.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to provide essential website functionality, remember preferences, improve performance, or understand how visitors use the website.
The use of cookies may depend on the specific features and third-party services enabled on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.
When personal information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to request information about how your data is processed, request correction of inaccurate information, request deletion where applicable, and withdraw consent where processing is based on consent.
Requests relating to your personal information can be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
9. Data Security
We take reasonable measures to protect the information entrusted to us.
These measures may include access controls, authentication mechanisms, secure infrastructure, backups, and other technical and organizational safeguards appropriate to the nature of the information we process.
Despite these measures, transmission and storage of information over the internet carries inherent security risks, and absolute security cannot be guaranteed.
10. Third-Party Services
Our website and business operations may rely on third-party services for hosting, infrastructure, communication, analytics, CRM, payment processing, or other business functions.
These third parties may process information according to their own privacy policies and applicable contractual or legal requirements.
Where appropriate, we take reasonable steps to ensure that such service providers handle personal information securely and only for legitimate purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically for any changes.